Quick Guide - How to Submit a Ticket Using Proptia Resident Mobile App

Quick Guide: Submitting a Ticket Using Proptia Resident Mobile App

Follow these steps to easily submit a support ticket using the Proptia Resident Mobile App:

1. Open Ticket Submission:
   Tap the plus (+) icon at the bottom of your screen and select Ticket.

2. Name Your Ticket:
   Provide a clear and descriptive title for your ticket.

3. Select a Category:
   Choose a category for your ticket from the options provided by your management team (e.g., Access Control).

4. Choose a Topic:
   Select the relevant topic related to your issue (e.g., Vehicle Entry).

5. Set Priority:
   Assign a priority level to your ticket based on urgency.

6. Address Details:
   The Street Address will default to your assigned property address. If necessary, you can enter a different address:

   • Tap the map icon to input an alternative address.

7. Provide Details and Attachments:

   • Add a brief description of the issue.

   • Attach a photo (optional) for further clarity.

8. Submit Your Ticket:
   Tap Submit to send your ticket to your management team.

9. Check Submitted Tickets:

   • Scroll down to the Ticket Widget on your home screen to view open tickets.

   • Tap on the ticket to view details and status.

10. Closed Tickets:
    Once your management team resolves your issue and closes the ticket, it will move to the Closed section.

Your ticket submission is now complete!