Logging In to Proptia

Audience: Security personnel and gatehouse staff who access Proptia from a kiosk or web browser.

Goal: Sign in quickly and reach the tools you need to manage hosts, visitors, and properties.

1. Before You Begin

Your username is the email address provided to the community administrator.
Your temporary password is delivered by email when your account is created.
If you haven’t received credentials, contact your community administrator or Proptia dealer.

2. Sign‑In Steps

Step	Action
1	Browse to protal.proptia.com.
2	Enter Username (email) and Password, then click Log In.
3	A pop‑up lists each Guardhouse Location in the community. Select the location where you’re working today.
4	You’re taken directly to the Dashboard.

Tip: Click Forgot Password? on the login screen to reset your password at any time.

3. Explore the Dashboard Toolbar (top‑right)

Light / Dark Mode – Toggle the interface theme.
Submit Ticket – Open a support ticket that is automatically emailed to both Proptia Support and your dealer.
Help Icon – Watch short training videos and access the online knowledge base.
Profile Menu – Update your password, profile photo, or log out.

4. Primary Directories (left navigation)

Host Directory – List of approved residents, owners, or tenants.
Visitor Directory – Records of guests, vendors, and deliveries.
Property Directory – All properties/units linked to your community.

Each directory provides quick filters and actions so you can add, edit, or look up records in seconds.

5. Best Practices

Save credentials securely. Avoid sharing accounts—each guard should use their own login.
Select the correct guardhouse. This ensures visitor records show the right entry point.
Submit tickets early. Logging technical issues promptly speeds up resolution.
Review training videos. They cover everyday tasks (visitor pass creation, access level changes, etc.) and new features.