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Understanding Pass Instances

Learn how the updated visitor list works and how to manage multiple passes for a single visitor



Learn how the updated visitor list works and how to manage multiple passes for a single visitor. This video covers how visitors are now displayed as a single record, how to use the new Pass Quantaity column, and how to view, deactivate, or manage individual passes. You will also learn why a visitor may not have a QR code and how to issue one. What you will learn: Why duplicate visitors no longer appear How Pass Quantity works How to view all passes for a visitor How to deactivate a single pass When to delete a visitor vs deactivate a pass Why a visitor may not have a QR code This update simplifies visitor management and reduces confusion when handling multiple passes for the same guest.


How to View and Manage Visitor Passes

Overview

The visitor list now shows each visitor once, with a total count of their passes. This makes it easier to manage multiple passes without confusion.

Step 1: Open the Visitor Directory

  1. Go to Directories

  2. Click Visitors

Step 2: Understand the Visitor List

  1. Each visitor appears only once

  2. Locate the Pass Quantity column

  3. Review the number shown to see how many passes are assigned

Step 3: View All Passes for a Visitor

  1. Find the visitor in the list

  2. Click the number in the Pass Quantity column

  3. Review all associated passes

  4. View QR codes for each pass (if issued)

Step 4: Identify Visitors Without Passes

  1. Open the visitor’s pass view

  2. Check for a missing QR code

  3. If no QR code is present, no pass has been issued

Step 5: Deactivate an Individual Pass

  1. Click the Pass Quantity number

  2. Locate the specific pass

  3. Click the Action button next to the pass

  4. Select Deactivate

Step 6: Delete a Visitor (Removes All Passes)

  1. Stay in the main visitor list

  2. Find the visitor

  3. Click the Action button

  4. Select Delete

  5. Confirm removal

Key Notes

  • One visitor = one record

  • Pass Quantity shows total passes

  • Clicking Pass Quantity shows full pass details

  • No QR code = no pass issued

  • Deactivate = removes one pass

  • Delete = removes visitor and all passes


Visitor List & Pass Management FAQ 

 

Why does a visitor only appear once in the list now? 

Visitors are now consolidated into a single record. Instead of showing multiple entries for each pass, the system displays one visitor with a total pass count. 

 

What does “Pass Quantity” mean? 

Pass Quantity shows how many active passes are assigned to a visitor. This includes both ePasses and physical passes. 

 

How do I see all passes for a visitor? 

Go to Directories → Visitors, then click the number in the Pass Quantity column. This opens a view showing all passes and their QR codes. 

 

Why doesn’t my visitor have a QR code? 

The visitor was added but no pass was issued. A QR code is only generated after creating an ePass or issuing a physical pass. 

 

How do I generate a QR code for a visitor? 

Open the visitor record and issue a pass. Once the pass is created, the QR code will appear automatically. 

 

How do I remove just one pass from a visitor? 

Click the Pass Quantity number, find the specific pass, and use the Action button to deactivate that pass. 

 

What happens if I delete a visitor? 

Deleting a visitor removes the entire record, including all associated passes. 

 

When should I deactivate a pass instead of deleting a visitor? 

Deactivate a pass when you only want to remove access for a single pass but keep the visitor record and other passes intact. 

 

Why did duplicate visitors disappear from my list? 

The system was updated to prevent duplicate entries. Multiple passes for the same visitor are now grouped under one record for clarity. 

 

Can a visitor exist without a pass? 

Yes. A visitor can be saved in the system without any passes, but they will not have a QR code or access until a pass is issued.