📄 Remote TES Call Button Processing at the Gate House

Remote TES Call Button Processing at the Gate House

How to Process Remote TES Call Button Requests at the Gatehouse

Efficiently managing visitor access is key to community security. This guide explains how to handle requests when a TES code fails, including how to verify visitors and open the gate remotely using the PropTEA system.

Module 1: Respond to a Failed TES Code Entry

  1. Receive a call when the visitor presses the Call button at the gate after their TES code is denied.

  1. Ask the visitor to provide the destination address and the name of the host they wish to visit. This ensures you are speaking to someone with a legitimate reason for entry.

 

Module 2: Verify the Visitor's Identity

  1. Open the property's profile in your community management system to access resident and host information.
  2. Check the Host Details to ensure the information matches what the visitor has provided.
  3. Call the host directly to confirm the expected visitor’s identity and approval. This step is crucial to avoid unauthorized entry.

Module 3: Grant Access (If Authorized)

  1. Press the programmed number key—commonly 9—on your system to open the gate remotely. This action allows the visitor entry without manual operation.

 

> The specific key may vary based on your installation; confirm with your dealer for exact configuration.

Module 4: Important Security Practices

  1. Only manually open the gate as a last resort if remote methods fail. Prioritize verified access at all times to maintain community safety.
  2. Always adhere to your community’s standard operating procedures for visitor verification, as these protocols may differ.

Pro Tip

Always double-check your verification steps, especially during high-traffic times or when guests seem uncertain. Community security depends on vigilance—when in doubt, verify before granting access.

 

Remote TES Gate Opening – FAQ

Q: When should I manually open the gate remotely?

A: Only open the gate manually as a last resort, such as when a visitor’s Telephone Entry System (TES) entry code does not work.

Before opening the gate, the visitor must be fully verified according to your community’s standard operating procedures.

Q: What happens when a visitor’s TES entry code does not work?

A: The visitor can press the TES call button to contact the gatehouse. The guard must then verify the visitor before allowing entry.

Q: What information should I ask the visitor for?

A: Ask for:

  • The address they are visiting
  • The name of their host

Use this information to begin the identity verification process.

Q: How do I verify the visitor?

A: Follow these steps:

  • Ask for the address the visitor is going to.
  • Ask for the host’s name.
  • Open the property’s profile in Proptia.
  • Check the host details.
  • Call the host to confirm the visitor.
  • Wait for the host to approve the visitor.

Do not open the gate until verification is complete and the host has given approval.

Q: How do I remotely open the gate after the visitor is approved?

A: After the host approves the visitor:

  • Use the keypad for the remote TES call.
  • Press the pre-programmed number key that opens the gate.

The industry-standard key is 9, but your system may use a different key.

Q: How do I know which keypad number opens the gate?

A: Your dealer will provide the pre-programmed number key configured for your TES.

Do not assume the key is 9. Confirm the correct key for your community’s system.

Q: What are common mistakes to avoid?

A: Avoid:

  • Opening the gate before verifying the visitor
  • Allowing entry without the host’s approval
  • Assuming the gate-opening key is always 9
  • Using manual gate opening when it is not necessary
  • Skipping your community’s required verification procedures

Q: What happens after the host approves the visitor?

A: Press the correct pre-programmed keypad number to remotely open the gate and allow the verified visitor to enter.

Q: Why is visitor verification required before opening the gate?

A: Verification helps ensure that only authorized visitors enter the community. Community security should remain the priority, even when a visitor is having trouble with the TES.

Q: Does every community use the same verification process?

A: No. The verification process described here uses the Proptia system, but procedures can differ by community.

Always follow your community’s standard operating procedures for visitor verification and gate access.