How to submit a ticket.

Proptia provides a built-in ticket system that allows residents to communicate with their property management and board. Follow the steps below to submit a ticket for any issues or requests.

Steps to Submit a Ticket:

1. Log in to Proptia:
   • Access your Proptia account using your credentials.
2. Click on Submit Ticket:
   • In the top right-hand corner of the dashboard, click Submit Ticket.
3. Fill Out the Ticket Form:
   • The form will display various categories and topics. These options are created by your property management and board, so they may vary depending on your community’s setup.
   • Fill in all required fields (marked with a red asterisk), including:
     • Category: Choose the appropriate category for your ticket.
     • Topic: Select the topic that best describes your issue.
     • Priority: Set the priority level of your ticket (e.g., low, medium, high).
     • Title: Provide a brief title for your ticket.
     • Who is Reporting It: Identify the person submitting the ticket (typically you, the resident).
     • Description: Include a clear and concise description of the issue or request.
4. Upload Files or Images (Optional):
   • If applicable, you can upload any supporting files or images related to your ticket.
5. Submit the Ticket:
   • Once you have filled out all the necessary information, click Submit.
   • The ticket will be sent to your property management team for review and response.

This guide will help you quickly submit a ticket in Proptia for any issues or requests. If you have questions about the ticket categories or process, contact your property management team for further assistance.