How to assign a PIN Code.

As a property manager, you can assign PIN codes to residents in Proptia for secure access. Follow the steps below to assign a PIN code to a resident.

Steps to Assign a PIN Code:

1. Log in to Proptia:

   • Access your Proptia account using your property manager credentials.

2. Locate the Resident:

   • Go to Directories and select Residents.
   • Find the resident you want to assign a PIN code to and click on their name from the list.

3. Access the Credentials Tab:

   • On the resident’s details screen, click on the Credentials tab.
   • Click Add to assign a new credential.

4. Assign the PIN Code:

   • In the form, select PIN Code as the credential type.
   • Enter the PIN code you want to assign to the resident.
   • Set the Activation Date and choose whether the PIN should Never Expire or set an Expiration Date.

5. Save the PIN Code:

   • Once all the information is filled out, click Save.

This guide helps property managers efficiently assign PIN codes to residents in Proptia. For additional support, contact your Proptia dealer.

FREQUENTLY ASKED QUESTIONS

What is a PIN code in Proptia?

A PIN code is a numeric credential assigned to a resident or tenant for accessing gates, doors, or amenities.

How do I assign a PIN code to a resident?

1. Go to Directories → Residents
2. Search and open the resident’s profile
3. Confirm the correct access levels are assigned
4. Go to the Credentials tab
5. Click Add
6. Select PIN Code
7. Enter the PIN
8. Set activation and expiration settings
9. Click Save

Do I need to assign access levels before creating a PIN code?

Yes. Access levels must be assigned first to ensure the PIN code grants access to the correct gates, doors, or amenities.

What settings can I configure for a PIN code?

You can configure:

• PIN code number
• Activation date
• Expiration date (optional)
• Expiration notifications (e.g., reminders before expiration)

Can I set a PIN code to expire automatically?

Yes. Enable “Expires On” and select the date and time when the PIN should no longer be valid.

Can residents receive notifications before their PIN expires?

Yes. You can enable notifications (e.g., 30 days and 7 days before expiration) to alert the resident.

What happens if I don’t set an expiration date?

The PIN code will remain active indefinitely until it is manually removed or updated.

Where can PIN codes be used?

PIN codes can be used for:

• Gate access
• Door entry
• Amenity access (e.g., gym, pool, courts)

What are the benefits of using PIN codes?

• Easy to assign and manage
• No physical device required
• Can be time-bound for temporary access
• Supports automated expiration and notifications