📄 How to check hardware status

How to check hardware status.

Proptia allows property managers to easily check equipment status, such as telephone entry systems. Follow the steps below to view the hardware status and determine if the equipment is online or offline.

Steps to Check Hardware Status:

  1. Log in to Proptia:

    • Access your Proptia account using your property manager credentials.

  2. Navigate to Equipment Status:

    • Go to Operations and select Equipment Status.

  3. View Hardware Status:

    • Select the appropriate hardware from the list.
    • The status will display whether the equipment is Online or Offline.

This guide helps property managers efficiently check hardware status in Proptia. For additional support, contact your Proptia dealer.


FREQUENTLY ASKED QUESTIONS


What is Equipment Status in Proptia?

Equipment Status allows you to monitor whether hardware devices (e.g., telephone entry systems) are online or offline.

How do I check if a device is online or offline?

  1. Go to Operations
  2. Select Equipment Status
  3. Choose the specific device

The system will display whether the equipment is online or offline.

When should I check Equipment Status?

You should check Equipment Status when:

  • A device is reported as not working
  • Residents or staff cannot access a gate or entry system
  • You need to troubleshoot hardware connectivity

What does it mean if equipment is offline?

If a device is offline, it is not currently communicating with the system. This may indicate:

  • Power issues
  • Network connectivity problems
  • Hardware malfunction

What does it mean if equipment is online?

If a device is online, it is actively connected and communicating with the system.

What types of equipment can I check?

You can check any connected hardware, including:

  • Telephone entry systems
  • Access control devices
  • Other integrated equipment

What should I do if a device is offline?

  • Verify power to the device
  • Check network/internet connection
  • Restart the device if applicable
  • Escalate to support if the issue persists

Why is Equipment Status important?

It provides real-time visibility into hardware health, allowing you to quickly identify and resolve issues that impact access and operations.