How to Unassign or Deactivate a Credential

As a property manager, you can easily deactivate, unassign, or reactivate credentials for residents in Proptia. Follow the steps below to manage resident credentials.

Steps to Unassign or Deactivate a Credential:

1. Log in to Proptia:

   • Access your Proptia account using your property manager credentials.

2. Navigate to the Resident Directory:

   • Go to Directories and select Residents.
   • Search for the resident whose credential you want to manage and select their name from the list.

3. Access the Credentials Tab:

   • On the resident’s details screen, select the Credentials tab.
   • You will see a list of all the credentials assigned to this resident.

4. Deactivate a Credential:

   • To deactivate a credential, click Actions next to the credential and select Deactivate.

5. Reactivate a Credential:

   • If you need to reactivate a deactivated credential, click Actions and select Activate.

6. Unassign a Credential:

   • To unassign a credential from the resident, click Actions, then select View/Edit.
   • Choose Unassigned and click Save. This credential will now be available to assign to another resident in the community.

This guide helps property managers efficiently manage credentials for residents in Proptia. For additional support, contact your Proptia dealer.

FAQ Unassigning and Deactivating Credentials

How do I unassign a credential from a resident, tenant, or member?

1. Go to Directories → Residents (or Members/Tenants)
2. Open the user’s profile
3. Go to the Credentials tab
4. Select the credential
5. Click Edit
6. Set status to Unassigned
7. Click Save

What does “Unassign” mean?

Unassigning a credential removes it from the current user while keeping it active in the system so it can be reassigned to someone else.

When should I unassign a credential?

Use unassign when:

• A resident returns a key fob or transponder
• The credential will be reused for another user
• You want to keep the credential active but not tied to a specific person

How do I deactivate a credential?

1. Go to the user’s Credentials tab
2. Select the credential
3. Click Deactivate
4. Confirm the action

What does “Deactivate” mean?

Deactivating a credential disables it so it can no longer be used for access.

When should I deactivate a credential?

Use deactivate when:

• A credential is lost or stolen
• A vehicle changes (e.g., transponder no longer valid)
• You want to immediately revoke access

What is the difference between unassigning and deactivating a credential?

• Unassign: Removes the credential from a user but keeps it active and reusable
• Deactivate: Disables the credential entirely so it cannot be used

Can I reactivate a credential after deactivating it?

Yes. You can reactivate a credential at any time by selecting it and clicking Activate.

How do I reactivate a credential?

1. Go to the Credentials tab
2. Locate the deactivated credential
3. Click Activate

What types of credentials can be managed this way?

This applies to all credential types, including:

• Key fobs
• Transponders
• Mobile credentials
• PIN codes

Why is credential management important?

It ensures secure access control by allowing you to quickly reassign, disable, or restore credentials as needed.