How to unassign or deactivate a credential.

As a property manager, you can easily deactivate, unassign, or reactivate credentials for residents in Proptia. Follow the steps below to manage resident credentials.

Steps to Unassign or Deactivate a Credential:

1. Log in to Proptia:
   • Access your Proptia account using your property manager credentials.
2. Navigate to the Resident Directory:
   • Go to Directories and select Residents.
   • Search for the resident whose credential you want to manage and select their name from the list.
3. Access the Credentials Tab:
   • On the resident’s details screen, select the Credentials tab.
   • You will see a list of all the credentials assigned to this resident.
4. Deactivate a Credential:
   • To deactivate a credential, click Actions next to the credential and select Deactivate.
5. Reactivate a Credential:
   • If you need to reactivate a deactivated credential, click Actions and select Activate.
6. Unassign a Credential:
   • To unassign a credential from the resident, click Actions, then select View/Edit.
   • Choose Unassigned and click Save. This credential will now be available to assign to another resident in the community.

This guide helps property managers efficiently manage credentials for residents in Proptia. For additional support, contact your Proptia dealer.