đź“„ How to use Resident Move Out.

How to use Resident, Member, Tenant Move Out. 

Proptia allows property managers to schedule or instantly process a move out for residents, clearing data for the property and preparing it for new occupants. Follow the steps below to use the resident move out feature.

Steps to Schedule or Process a Resident Move Out:

  1. Log in to Proptia:

    • Access your Proptia account using your property manager credentials.

  2. Navigate to the Resident Directory:

    • Go to Directories and select Residents.
    • Search for the resident who is moving out.

  3. Initiate the Move Out Process:

    • Once you locate the resident, click Actions and select Move Out.

  4. Schedule or Process the Move Out:

    • You can either:

      • Schedule a Move Out Date: Select a future date for the resident’s move out.
      • Select Instant Move Out: Immediately clear all data associated with the resident for that property.

  5. Complete the Move Out:

    • Once you’ve chosen the move out option, Proptia will clear the resident's data from the property, making it ready for new owners.

This guide helps property managers efficiently manage resident move outs in Proptia. For additional support, contact your Proptia dealer.


FAQ


What happens when I move out a resident in Proptia?

When a resident is moved out, Proptia automatically:

  • Removes them from the property/unit
  • Deactivates all credentials (fobs, transponders, mobile credentials, PINs)
  • Deactivates any active visitor passes or ePasses
  • Removes access levels
  • Revokes access to the web portal and mobile app

How do I move out a single resident?

  1. Go to Directories → Residents
  2. Search and open the resident’s profile
  3. Click Edit
  4. Scroll down and select Move Out

  5. Choose:

    • Move-out date (scheduled), or
    • Instant move-out
  6. Confirm the action

Can I schedule a move-out for a future date?

Yes. You can set a move-out date to automatically deactivate access at a specified time.

Can I move out a resident immediately?

Yes. Select instant move-out to immediately revoke all access and remove the resident.

How do I move out all residents from a property?

  1. Go to Directories → Properties
  2. Open the property
  3. Go to the Residents section
  4. Click Move Out All
  5. Choose a move-out date or instant move-out
  6. Confirm

What happens when I move out all residents from a property?

  • All residents are deactivated
  • The property is marked as unoccupied
  • The property becomes ready for new residents

Can I move out an individual resident from a property view?

Yes. From the property’s Residents list:

  • Click the three dots (â‹Ż) next to a resident
  • Select Move Out
  • Choose the move-out option

When should I use “Move Out All”?

Use this when:

  • An entire household is leaving
  • A unit or property is turning over completely

When should I use individual move-out?

Use this when:

  • Only one resident is leaving a shared property
  • You need to remove a specific individual without affecting others

Is the move-out action reversible?

No. Move-out deactivates access and removes the resident from the property. To restore access, the resident would need to be added back and reconfigured.

Why is the move-out process important?

It ensures:

  • Immediate removal of access
  • Clean property turnover
  • Accurate occupancy records
  • Maintained security across the community