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How ePasses are Configured (why can some passes be sent as ePasses and others can't)

In Proptia, some visitor passes can be sent as ePasses, while others cannot. This configuration is determined by your management team or board. Here’s a breakdown of how ePasses are set up and why certain passes can be issued as ePasses while others cannot.

What Is an ePass?

An ePass is a digital pass sent to visitors via email, allowing them easy access to the community through Proptia’s system. ePasses are configured based on the pass type and the settings determined by your management team.

Why Can Some Passes Be Sent as ePasses and Others Can’t?

The ability to issue an ePass depends on how the management team has set up each pass type. When creating a pass, the management team can choose whether or not that pass type can be sent as an ePass.

Example of How ePasses Work:

1. Adding a Visitor:
   • When adding a visitor, you can select the pass type, such as a one-day pass, ride share pass, or delivery pass.
   • These passes are predefined by your management team.
2. ePass Toggle:
   • For certain pass types, you will see the Send ePass toggle enabled, indicating that the pass can be issued as an ePass.
   • For example, if you select a one-day pass, the ePass option will be available.
3. Permanent Passes and ePass Restrictions:
   • Some pass types, such as annual passes or permanent passes, may not have the option to send as an ePass. This is because the management team has not enabled that feature for these pass types.

Summary:

• ePass availability is determined by the management team during pass creation.
• Some passes, like temporary or one-day passes, can be sent as ePasses.
• Other passes, like permanent or annual passes, may not have the ePass option.

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