Quick Guide - Add Visitor on Mobile

Follow these simple steps to add a new visitor using your mobile device.

Quick Guide - How to Submit a Ticket Using Proptia Resident Mobile App

Follow these steps to easily submit a support ticket using the Proptia Resident Mobile App.

Quick Guide - Intro to Visitor Pass Types

Visitor pass types form the foundation of your visitor management operations, tailored specifically by your HOA management and community board based on your community's rules and bylaws.

Quick Guide - Resident Mobile App Demo + Adding a Visitor

This guide provides an overview of the Proptia Resident Mobile App and instructions for adding a visitor.

Complete Walkthrough Guide for the Proptia Mobile App

The Proptia mobile app allows you to manage various aspects of your property, including viewing associated residents, managing visitors, and accessing property information. Follow this guide for a step-by-step walkthrough of the app’s key features.   

How to Customize the Mobile App Dashboard.

In Proptia’s mobile app, you can customize your dashboard by arranging or removing widgets based on your preferences. Follow the steps below to customize your dashboard.

How to View Associated Residents in the Proptia Mobile App

In the Proptia mobile app, you can easily view and manage residents associated with your property, such as family members, caregivers, or other household members. Follow the steps below to view and add associated residents.  

How ePasses are Configured 

In Proptia, some visitor passes can be sent as ePasses, while others cannot. This configuration is determined by your management team or board. Here’s a breakdown of how ePasses are set up and why certain passes can be issued as ePasses while others cannot. 

How to Add a Visitor in the Proptia Mobile App

In the Proptia mobile app, residents can easily add visitors and manage visitor passes. Follow the steps below to add a visitor to your property.

How to Reactivate and Reissue ePasses to Previous Visitors​.

If you need to reactivate or reissue a pass to a previous visitor in Proptia, the mobile app allows you to quickly generate and resend ePasses. Follow the steps below to reactivate a previous visitor.

How to Verify Your Phone to Activate Your Bluetooth Credential.

If your property management team has assigned you a Bluetooth (BLE) credential, you will need to verify your phone to activate it. Follow the steps below to complete the activation process.

How to Access Help Videos in the Proptia Mobile App

The Proptia mobile app provides helpful tutorial videos to guide you through various features and functionality. If you need help with a specific task, such as adding a visitor or understanding how to use the app, follow the steps below to access the help videos.