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How to Access Help Videos in the Proptia Mobile App

The Proptia mobile app provides helpful tutorial videos to guide you through various features and functionality. If you need help with a specific task, such as adding a visitor or understanding how to use the app, follow the steps below to access the help videos.

Steps to Access Help Videos:

1. Open the Proptia Mobile App:
   • Log in using your credentials.
2. Access the Help Section:
   • You can access the help videos in two ways:
     • Option 1: Tap the question mark icon at the top right of the app screen.
     • Option 2: Tap your profile avatar, scroll down, and select the Help icon.
3. View Available Help Videos:
   • Once you tap the help icon, a collection of tutorial videos will be available.
   • The videos range from 30 seconds to a few minutes, covering topics such as:
     • How to add a visitor.
     • Viewing associated residents.
     • Configuring ePasses.
     • A complete walkthrough of the Proptia mobile app.
4. Watch the Complete Walkthrough Guide:
   • For a comprehensive overview, watch the Complete Walkthrough Guide to get familiar with the app's features and how to navigate through it effectively.

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