Training guide for the Proptia Attendant app
This guide covers everything you need to know to make your shift run smoothly, including how to use the Automatic License Plate Recognition (LPR) features.
Zebra Printer Recalibration
It’s important to recalibrate the Zebra printers when they start printing extra pages or become misaligned. The Zebra printers are easy to recalibrate, and it will help reduce the need for service and support.
Logging In to Proptia
This guide helps security personnel log into Proptia. For additional support, contact your Proptia dealer.
Host Directory Introduction
A dedicated Host Directory guide that walks guards through searching hosts, reading key details, and processing visitors, from simple pass issuance to on‑the‑fly approvals.
Visitor Directory Introduction
A Visitor Directory guide explaining when to use it, how to locate a guest quickly, and what actions you can take once you’ve found them.
Property Directory Introduction
A comprehensive guide covering everything from address search and property notes to processing visitors, editing expired passes, and adding new guests after host approval.
Adding Visitor From Host Directory
A step-by-step “Add Visitor” guide covering everything from finding the host to choosing the right pass and saving, processing, or printing.
How to submit a support ticket in the attendant app
A step-by-step guide on how to submit a support ticket with tips on concise subjects and descriptions.
How to Process Vendor Visitors
Mastering the check-in process for vendor visitors is essential for maintaining community security and operational flow. This guide walks you through the three most common scenarios you'll face when managing external partners like suppliers, consultants, and service providers.
How to Print a Visitor Pass
In this video, we walk you through the step-by-step process of handling guests who arrive without a valid pass—whether it was lost, expired, or they simply weren't on the initial list. Mastering these steps ensures our residents stay safe while keeping traffic moving smoothly.
How to Process Unregistered Visitors
Keeping your community secure requires a clear protocol for every visitor, especially those who aren't in the system yet. This video provides a comprehensive walkthrough on how to handle unregistered walk-up or drive-up visitors with professional ease.
Best Practices for Shift Handoff and Gate Notes
Learn how to execute seamless shift handoffs and accurately log gate notes using Proptia. This quick guide covers the step-by-step workflow required to ensure uninterrupted security, maintain clear team communication, and keep guard operations running smoothly between shifts.
How to Scan and Validate QR Codes and ePasses
Learn how to effectively scan, validate, and manage visitor QR codes and e-passes in Proptia to ensure secure, streamlined community entry. This quick guide covers step-by-step procedures for handling valid passes, directing invalid visitors, performing manual phone verifications with residents, and issuing new visitor passes directly at the gatehouse.
How to Handle a Restricted Visitor Alert at the Gate
Learn how gatehouse attendants can safely and professionally handle restricted visitors using the Proptia system while balancing security protocols and quality customer service. This video guide covers step-by-step procedures for verifying guest identities, identifying restricted tags, logging denied access, and safely directing unauthorized visitors off-site without conflict.
Manual Gate Override Instructions
Learn how to manually override and open an access gate using the web relay shortcut when automatic credentials or LPR reads fail. This tutorial covers identity verification steps for both visitors and residents using the Proptia System, troubleshooting pass issues, and performing a manual override as a safe, last-resort measure.
Remote TES Call Button Processing at the Gate House
A quick guide for gatehouse personnel on handling TES call button requests, verifying visitor details with hosts, and remotely opening the gate as a last resort.
Exporting Community Data from Proptia
Learn how to easily export community data from Proptia to maintain clean rosters, operational analytics, and secure liability audit trails.