Resident Overview

Discover how to seamlessly manage your gate access and visitor entries as a resident within your community. This overview covers essential tools like mobile ePasses, and how to stay in control of who enters your property—all designed to enhance your security and convenience

How to Complete Registration on the Proptia Mobile App

This guide walks you through the process of completing your registration for the Proptia Mobile App after being added as a resident or member of your community or club.

Quick Guide - Resident Mobile App Demo + Adding a Visitor

This guide provides an overview of the Proptia Resident Mobile App and instructions for adding a visitor.

How to Setup Visitor Text and Email Notifications

Learn how to customize your notification preferences to stay informed about important updates. This guide provides simple steps for adjusting your settings to match your communication preferences.  

Quick Guide - How to Add a Visitor on the Mobile App

Follow these simple steps to add a new visitor using your mobile device.

Quick Guide - How to Submit a Ticket Using Proptia Resident Mobile App

Follow these steps to easily submit a support ticket using the Proptia Resident Mobile App.

Quick Guide - Intro to Visitor Pass Types

Visitor pass types form the foundation of your visitor management operations, tailored specifically by your HOA management and community board based on your community's rules and bylaws.

How to Add or Restrict Visitors

Learn how to add, manage, and restrict visitors to your property with Proptia’s visitor management system. This guide explains how to control access and set limits to ensure only authorized visitors can enter your community.

How to Add Additional Residents

Find out how to add new residents to your property and manage their access privileges. This guide covers everything you need to know about assigning credentials and ensuring seamless access for all authorized household members.  

How to Add Events

Learn how to create and manage an event, adding a guest list for special occasions. This guide walks you through the process of organizing event-specific access for your visitors, ensuring smooth entry and security for your property.

How to change your display name in the TES (Telephone Entry System)

Learn how to update your display name in the Telephone Entry System (TES) to ensure accurate identification for visitors. This guide provides step-by-step instructions for modifying your information.

How to Change Your Password

Learn how to update your account password securely. This guide provides clear steps to help you change your password and maintain the security of your Proptia account.  

How to Add / Edit Your Vehicles

Learn how to add or update vehicle information in the system, ensuring smooth access and accurate records. This guide walks you through the steps to manage your vehicle details efficiently.   

How to Submit a Ticket to Your Property Management

Find out how to quickly submit a ticket to your property management team for any requests or issues. This guide walks you through the process of creating and tracking support tickets for a smooth resolution.  

How to Update Your Verbal Confirmation Code

Learn how to update your verbal confirmation code, which the security team uses to verify your identity before granting guest access. This guide explains the simple steps to change your code and ensure secure communication

How to make changes to existing guests.

Learn how to manage your visitors on your property with Proptia’s visitor management system. This guide explains how to control access and set limits to ensure that only authorized visitors can enter your community.